How We Work

We offer in-person, phone, and video appointments for all of our appointment times. You can book an appointment by calling us on 04 939 1299 during our opening hours.
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We do not book appointments via email.

If you're registered with Health365, you can also book online with your GP. For immunisations, blood pressure checks and ear suctioning please call to book with a nurse.

A standard appointment is booked for 15 minutes, based on the average appointment time.

Each standard appointment is for one person and is intended to properly deal with one issue.

If you need additional time for complexity or multiple issues, please book a double appointment. This will incur additional charges.

Some specific services, such as minor surgery, travel medicals, and long-acting reversible contraceptives, also take additional time. Please see our fees page for more information.

If you no longer need your appointment, please let us know as soon as possible so we can make the appointment available for someone else.

If you don't attend your appointment or don't give us at least two hours' notice, then we reserve the right to charge you a non-attendance fee.

While our fees are controlled by the government, we understand that the costs of seeing your practitioner can be a barrier to accessing care.

If this is a concern for you then please do contact us as we are sometimes able to access funding to assist.

To get the most out of your appointment, it is important to prioritise what is worrying you the most.

This means identifying the key reason for the consultation and raising this first. You don't need to worry about starting off easy, your practitioner is keen to focus on what's important.

Try to focus on this particular issue and work with the practitioner to explore this issue in depth.

It helps to have clarified your symptoms and questions before the consultation; you can even write them down if it helps you remember. Be open, honest and as specific as possible, nothing you can say will surprise our team.

If the appointment is for you then, if possible, we recommend leaving the kids with someone else. This will help make the appointment much more effective.
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