Help us to stay open to help you
Coronavirus Healthline number 0800 358 5453
Please do not ask to be tested for Coronavirus – there are very strict criteria for this- unless you have a high fever and cough or shortness of breath and are at risk through travel or contact we are unlikely to be able to test.
Please help us to be able to continue to provide medical services by following the information below. If our staff become unwell, we will be limited in the services we provide, so please help us to keep our staff safe. These measures will also protect other patients visiting the centre.
If you have a cough and fever, please ring for a triage appointment with the nurse. If she thinks you need to be seen by a doctor, we will ask you to wait for your appointment in the car park rather than come into our waiting room. Just call reception to tell us that you have arrived and what your car looks like. We will ask you to put a mask on before interacting with staff. If you are very unwell and high risk (i.e. have travelled from overseas or being in contact with a confirmed Coronavirus) we may get you to call Healthline and to go up to the hospital.
Please do not come into Manuka if you are self-isolating. If you need medical care, we may be able to help on the phone, or if you need to be seen, our staff can put on protective gear and see you in the carpark. Please do not come into reception.
Please keep a step back from the reception desk and do not lean over it. Without receptionists we can not operate, please help us keep them well.
Make yourself known to staff if you have a cough and fever before entering Manuka.
We would like to know about any recent overseas travel or contact with possible Coronavirus cases before you enter the building- please ring ahead and let us know.
If you are worried about catching illnesses in our waiting room, remember you can wait your turn in your care-just let reception know. This is particularly important for those who are immunosuppressed. However, this may slightly reduce your consultation time.
We are offering telephone or video consultations throughout the next 6 month as an alternative to coming into the waiting room. This is to reduce the risk of infection for all our patients. However, there may be times when the doctor needs to see you in person for an examination. Otherwise, the same charges apply, and you will be contacted when it is your booked appointment time.
If you have a cough, we will ask you to put on a mask, to reduce the risk of transmission to our staff.
Remember that the best way to reduce transmission is to wash your hands frequently. Please do this or use hand sanitizer when entering Manuka.
Please assist us all at Manuka by following the advice above to help us to stay open to help you.
General Coronavirus advice
The most important advice is to stay calm.
1.To prevent your chances of catching Coronavirus, practice good hand hygiene. Wash your hands repeatedly with hot soapy water throughout the day, and when you have made contact with anyone else. Hand sanitiser is a second-best if available.
2.If you do have any sort of respiratory infection, please stay at home. We can do sick notes for your employer without seeing you over the phone. Please ring for advice if you feel unwell.
3.We strongly suggest influenza vaccination to all those over 65 years of age and all those with other medical issues. The vaccine will not protect against Coronavirus but will hopefully reduce your chances of getting a similar type of infection. We anticipate that supplies of the flu vaccination will reach us in early April and will be running a flu clinic on Saturday April 4th for our patients over 65y and with Chronic conditions. Please ring reception to book your appointment.
4. Ensure home medication supplies-You do not need to stockpile medication; however, it is sensible to ensure your supplies do not run out. Ask for a new prescription about 1-2 weeks before your current supplies dry up. It is worth keeping some paracetamol and ibuprofen (if you can take it) at home in case you develop a fever. Asthmatics should have a good supply of their inhalers and appropriate spacer devices if required.
5. There is no current treatment that works for Coronavirus apart from supportive measures. Drugs like Tamiflu DO NOT help. Because Coronavirus is a viral infection, antibiotics DO NOT help.
6. Follow Ministry of Health advice regarding travel safety. Be aware of rules around quarantine if you do travel overseas.
The Healthline number for all Coronavirus enquiries is 0800 358 5453
For up to date information go to https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus